About Us

Mongoose Publishing is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@mongoosepublishing.com.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'Order' and you will be asked for a few details that we need to be able to satisfy the order.

Please note that we are a publisher, not an online ordering company. We fully support local games store retailers, who are a major driving force behind our hobby. So, please, always buy Mongoose Publishing books from your local retailer if at all possible and do your bit to support the hobby. This service should only be used if you are having trouble locating any of our books.

We accept credit and debit card payment. If you are shopping from anywhere outside the US, place your order and your credit card company will convert the transaction to your own currency. We accept all major credit cards.

Shipping And Handling

Shipping is currently charged at a base rate of $3 for orders in US Dollars or £3 for orders in GB Pounds, plus 10% of the order value in the US, UK or Canada, and 20% of the order value elsewhere in the world.

Domestic orders with a regular street address within the US will usually be sent out via UPS. Orders to other parts of the world and US PO Box addresses will be sent out via the post office.

Delivery Schedule

We will process your order right away. Orders are generally received in under seven working days, but please allow 28 days for delivery.

Returns Policy

If you are not completely satisfied with your order, we guarantee to exchange any goods or refund your money, provided you contact us within seven days of receiving your order.

Before returning unsatisfactory goods please contact us.

PLEASE NOTE: Mongoose Publishing is not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods. We recommend that returned items are sent by Recorded Delivery. In the case of wrongly supplied or damaged goods we will refund your postage costs.

Mongoose Publishing reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them completely without prior notice.

Our Guarantee is in addition to your statutory rights.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We like our customers to be pleased with their purchases, and will replace or exchange any item with which you are not fully satisfied within a period of 30 days as long as the item is returned to us in saleable condition.

Reaching Us

If you need to reach us, please email us on sales@mongoosepublishing.com, or write to us at Mongoose Publishing, 52-64 Cricklade Road, Swindon, Wilts, SN2 8AF, United Kingdom.

Privacy Policy

Mongoose Publishing does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.